Your complete shopping satisfaction is our number one priority. We want you to be happy each and every time, you buy goods from us. However, if due to some unforeseen situation you are not happy with the product then you can return them to us within 7 Days from the receipt of the products.
Once your returned item is received and accepted, your refund or replacement will be processed within 7 working days. Our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized, or damaged cannot be accepted for return.
Important & Helpful Guidelines On Returns
- Always email us immediately if you have a problem on firstname.lastname@example.org.
- Always be sure to report your problem within 24 hours of receiving the item in question/doubts.
- Never send back an item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us otherwise no credit or replacement shall be given.
- Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
- Always return your items using registered airmail / courier who provides proof of delivery.
- Please return within 7 days of receiving from our end, and with original packing & in original condition (please do not use the product that you wish to return). Please ensure to include a copy of the invoice, you received.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through reliable courier agency only and forward the tracking details to us and keep the airway bill till it gets delivered to us.
- Please mark the items as defective returns and not for sale.
Color & Description Disclaimer
- The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values.
- While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of product, weather at the time of differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
- We firmly believe that all the customers, who order online, are aware that colours seen on a monitor will be slightly different as compared to the actual product or accessories ordered.
- We wish to clarify and ascertain that every customer who orders any jewellery from Diamond Rocks is aware of this genuine problem.